FAQs
Orders & Shipping
How long does shipping take?
Orders are processed within [1-2] business days. Delivery usually takes [2-3] business days after your order ships. You will receive an email with your tracking details as soon as your order is on its way.
Do you ship across the USA?
Yes, we ship to all USA. Shipping options and rates are shown at checkout.
How can I track my order?
Once your order ships, we will email you a tracking number and link. You can use it to follow your package at any time. If you have not received it, check your spam folder or contact us.
What if my order arrives damaged or incorrect?
We're sorry about that! Please email us at [supportwellivera@gmail.com] within [10] days of delivery with your order number and a photo of the item. We will make it right with a replacement or refund.
Returns & Refund
How do I request a return or refund?
Email us at [supportwellivera@gmail.com] with your order number and the reason for your return. We will reply within [1-2] business days with the next steps.
How long do refunds take?
Once we receive and review your return, refunds are issued to your original payment method within [X-X] business days. Your bank may take a few additional days to show the credit.
Products
Are your products authentic?
Yes. We source our products from orignal brands, and every product is sold in its original packaging.
How do I know which product is right for me?
Each product page lists the key benefits, ingredients, and directions. If you are unsure, contact our support team and we will happily help you choose. For personal health questions, please speak with your healthcare professional.
Are your supplements tested for quality?
Many of the brands we carry use third-party testing and quality standards. Details are listed on each product's page and label, so please check the specific product you are interested in.
Are your pet products safe for all dog breeds and ages?
Each pet product lists the suitable breeds, life stage, and feeding directions by weight on its product page. Please follow those directions, and consult your veterinarian before starting any new supplement, especially if your pet has a health condition or allergies.
Disclaimer
These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.