Refund policy
RETURN & REFUND POLICY
Last updated: October 17, 2026
Thank you for shopping at Wellivera (wellivera.com). We want you to be happy with your purchase. This policy explains how returns, refunds and replacements work.
1. RETURN WINDOW
You may request a return within 30 days of the delivery date. Requests made after 30 days cannot be accepted.
2. ELIGIBILITY FOR RETURNS
To qualify for a return, the item must be:
- Unopened, unused and sealed in its original packaging
- In the same condition in which you received it
- Accompanied by your order number
For health and safety reasons, we cannot accept returns of opened or used products. This applies to all supplements and consumable items, including:
- URO Vaginal Probiotics for Women
- Miracle Moo Premium Grass-Fed Colostrum Powder
- PetLab Co. Probiotic Chews for Dogs, Salmon Flavor
3. HOW TO START A RETURN
1. Email us at supportwellivera@gmail.com within 30 days of delivery.
2. Include your order number, the product name and the reason for the return.
3. Our team will review your request and, if approved, provide the return address and instructions.
Please do not send items back without contacting us first. Returns sent without approval may not be processed.
4. REFUNDS
- Approved refunds are issued to your original payment method.
- Refunds are processed within 5 to 10 business days after we receive and inspect the returned item.
- Your bank or card issuer may need additional time to show the refund in your account.
- Original shipping charges are non-refundable.
5. RETURN SHIPPING COSTS
- Change of mind or personal preference: the customer is responsible for return shipping costs.
- Damaged, defective or incorrect items: Wellivera covers the return shipping cost.
We recommend using a trackable shipping service, as we cannot be responsible for returns that are lost in transit.
6. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your order arrives damaged, defective or incorrect, please contact us within 10 days of delivery at supportwellivera@gmail.com with:
- Your order number
- A short description of the issue
- Clear photos of the product and the packaging
After review, you may choose either:
- A replacement of the same product (subject to availability), or
- A full refund to your original payment method
Claims made more than 10 days after delivery may not be eligible.
7. NON-RETURNABLE ITEMS
- Opened, used or partially used products
- Items returned after the 30-day window
- Items damaged due to misuse or improper storage after delivery
- Gift cards (if offered)
8. PRODUCT SAFETY NOTICE
If you or your pet experience an adverse reaction after using any of our products, please stop use immediately and consult a doctor or veterinarian. Contact us as well so we can review the issue. Our products are dietary supplements and are not intended to diagnose, treat, cure or prevent any disease.
9. CANCELLATIONS
Orders can be cancelled before they are shipped. Please contact us as soon as possible at supportwellivera@gmail.com. Once an order has shipped, the return policy above applies.
10. CONTACT US
Email: supportwellivera@gmail.com
Support availability: 24/7
Website: wellivera.com
We aim to respond to all inquiries promptly.